AfroGemz, LLC Return & Refund Policy

Returns are accepted within five business days of receiving the items. Prior approval is required before items are returned. All items must be in their original packaging and unopened. You must include a copy of your invoice with your return. Buyer pays return shipping.

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There is a restocking fee of 15%. All refunds are processed within 3 to 5 business days of receiving the items and following our return policy guidelines.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at afrogemz@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@afrogemz.com.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as soaps and oils). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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Cancellation Policy for Online Tarot Readings

All readings must be paid in full at the time of booking to secure your appointment. Please note that all payments are non-refundable. However, clients are allowed to reschedule their appointment one time with at least 24 hours' notice prior to the originally scheduled time.

If you need to reschedule, please contact us as soon as possible to arrange a new appointment time. Rescheduled appointments will be subject to availability.

In the event that the provider must reschedule the appointment, you will receive at least 24 hours' notice. As a gesture of appreciation for your understanding, you will also be offered a complimentary 15-minute session with your rescheduled appointment.